THE CREATED LEARNING ACTIVITIES FOR EMPLOYEES TO ENHANCE QUALITY OF WORK OF SMALL BUSINESSES IN THAILAND

Abstract

Abstract

This article is objected to propose the created learning activities that might enhance quality of work for employees of small businesses in Thailand. Developmental research was applied with triangulation technique: literature and interview. Literature focuses on contextual learning, learning activities, quality of work, and small hotel business in Thailand. The interview purposively samples two employers and two employees from small hotel businesses in Thailand. Both learning and quality of work comprise several dimensions and perspectives. Scholars suggest business management applying them for human-resource and social development. Several research literatures further support that contextual learning can enhance skill, task, relation, and so on. Matched for learning at workplace under the economical conditions, contextual learning activities, learning activities through contextual learning which prioritizes authentic context and daily activities, are confidently created. The result posits six created contextual learning activities applying technology, such as computer and internet that businesses authentically possess on business purpose, as contextual tools to enhance quality of work for employees of small hotel businesses in Thailand. Applying learning activities, concern of target learners is discussed. In order to generalize the research, other target populations, such as resigned employees, employees and employers of bigger-sized hotel businesses or other accommodation businesses, and quantitative methodology are suggested for further studies.